To let you support your end-users cost effectively and efficiently, we provide remote operation and administration services to desktop deployments. The goal is to give you a competitive edge by bringing key service desk facilities to your workforce.

1) Desktop Management

• IT Asset Tracking
• Operating System Upgrades
• Migrations & Support
• Anti-Virus & Security Management
• Backup Management
• Image Management
• Hardware & Software Roll-outs
• Incident Monitoring & Escalation

2) Application Management

• Application Monitoring
• Application Modernization
• Application Portfolio Management
• Application Hosting and Maintenance

3) Network Management

• Fault Analysis
• Performance Management
• Provisioning of Networks
• LAN/WAN Management
• Bandwidth Management
• VPN Services

4)Storage Management

• Storage availability, performance and utilization monitoring
• Upgrading of firmware, hardware, and software as per the recommendation of OEM
• Data set replication
• Provisioning of storage objects and resource
• Backup and recovery services
• Information Governance

5) Server Management

• Server Administration
• Server Security
• Server Migration
• Server infrastructure
• Performance Monitoring and Reporting
• Information Governance

From cyber-attacks to equipment failures, and from hurricanes to other natural disasters, IT infrastructure always operates under threat. Since 93% of companies without disaster recovery who suffer a major data disaster are out of business within one year, paying attention to it becomes vitally important. To stop you from becoming a mere disaster recovery statistic, our experts have designed following proactive as well as reactive disaster management services to bring you back on your feet after a fatal occurring:

• Disaster Recovery Planning
• Recovery Management
• Cloud-Based Recovery
• Business Continuity Management

In today’s era of too-much-same products, it’s the customer experience and service that will decide the survival possibilities of any business. That’s precisely where helpdesk management will become your silver bullet, as it acts as the first point of contact for monitoring / owning incidents, addressing user requests/questions and providing a communications channel between other service management functions and the user community. Recognizing this, we have come up with the following offerings to keep your end-users in a perpetual functioning mode

• Private Labeled Help Desk
• Hardware Diagnosis
• Internet Call Tracking Access
• Remote Control Assistance
• Proprietary Application Support

The only way of achieving higher economies of scale is to heighten the operational efficiency in all the business activities – then be it managing your emails or replying quickly to your customers. The various cutting-edge features of Office 365 can assist organizations of all the sizes in getting the required level of operational efficiency. We have devised the following office 365 services by keeping that need for operational efficiency in mind-

• Pre-Migration Activities
• Migration from Exchange
• IMAP Migration
• Migration from Lotus Notes to Office 365
• Integration with Other Cloud Solutions
• Post-Migration Support